[Resolved] HDFC Bank — Unable to update physical address in HDFC netbanking

leander clement

from Chennai, Tamil Nadu

May 11, 2016

Address: Chennai, Tamil Nadu, 600071

Website: netbanking.hdfcbank.com

I require a cheque book urgently. but I have recently shifted my home to a new place. When I tried to apply online the cheque book can only be sent to old address. So I tried to change/update my address. but when ever I update my address, it says "PIN is not correct " . I Tired with all the browsers IE, Chrome, firefox and all unsuccesfull. So I tried reachin AVADI HDFC branch and request of Address change and they request to go to the T nagar branch(home branch).

HDFC fix your website issue. When I checked with Phone banking they say certain customer are facing this issue and asking me to go to branch. I was in impression the HDFC was very convenient and make life easy. I have to spend my valuable time to go from branch to branch for change my address. All the Good I am trying to do is update my Address. I own a Credit card and loan with HDFC and you guys should actually get the customer address updated at their convenience.. Overall very worst customer service..

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Aug 5, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

May 11, 2016

Verified Support

Dear leander clement,

Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

Regards,
Team HDFC Home Loans