[Resolved]  HDFC Bank — unaccounted emi deduction from credit card

I had made a purchase of rs.21, 240.
When i was billed with the credit card statement i was shocked to see this amount converter to aggregator loan without confirming to me.

The said loan is not at all confirmed with me nor the details are shared with me, i do not want any loan of said format.

I have been deducted emis for the same under "offus emi" without any information.

Aggregator emi - offus (Ref# 09999999980512000029137) 21, 240.00 cr
13/05/2020 offus emi, int nbr:01, [protected] (Ref# 09999999980513005344828) 247.80
13/05/2020 offus emi, procng fee, [protected] (Ref# 09999999980513005344802) 99.00
13/05/2020 offus emi, prin nb:01, [protected] (Ref# 09999999980513005344810)

I wish an explanation and change in the statement generated and a resolution to the quickest.
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Aug 7, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 22, 2020
HDFC Bank Customer Care's response
Dear Customer,

As per the feature of your Easy EMI credit card, •All transactions of ₹10, 000 and above will be auto-converted to EasyEMI for 9 months (Processing Fee of ₹99 + GST and ROI of 1.67% per month will be levied).
For more details please visit the below link: https://bit.ly/3bUQibh.

-Zubin
HDFC Bank Customer Assistance
 
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