[Resolved] HDFC Bank — unauthorised ach debit return charges

cheUriBuddy

Apr 28, 2020

Address: bangalore

My money was deducted on 27/04/2020 with the sum of 590 twice that is a total of 1180. Without any notifications which are not at all valid.
This was known to me when i was going through my bank statement and when i wrote a mail and phone i did not receive anything useful. And automatic mail was generated stating it will take 12-15 days for an official to look into it.
And ive already applied for the moratorium facility provided by IDFC BANK in which i have my loan account which was activated and this HDFC bank account is the ECS account for the loan account.This is nlt the way to take money from people during this hard time.

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Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 09, 2020

HDFC Bank Customer Care's response Dear Customer,

We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

-Nadia
HDFC Bank Customer Assistance

Dec 12, 2022

Updated by cheUriBuddy Haven't received any response and resolution till now