[Resolved] HDFC Bank — unauthorised charges nwd decchg

[Resolved] HDFC Bank — unauthorised charges nwd decchg - amount deducted

Shreyash Devkar from Ahmednagar, Maharashtra Sep 30, 2020

Amount 29.50 is getting deducted with the description nwd dec chg (Atm withdrawal charges) eventhough my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from atm other than hdfc. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this. +1 photos Was this information helpful? No (0) Yes (0)
Oct 1, 2020 Complaint marked as Resolved Thanks. HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 01, 2020 HDFC Bank Customer Care's response Dear Customer, We would like to inform you that when you use your HDFC Bank Debit Card at other Bank ATMs within / outside India or at a merchant outlet outside India, and the transaction gets declined due to insufficient funds available in your account, the charges of Rs. 25.00 per transaction (plus GST) are levied. As per our records, such declined transaction was attempted mulitple times on September 14, 2020, and September 18, 2020 for which the said charges were levied for each of the declined transaction. The charges are levied as per the Bank's Schedule for fees and charges. ATM declined charges are applicable for all account including Salary Savings Accounts. Please feel free to write to us through our website: https://bit.ly/36kHTyE. -Nadia HDFC Bank Customer Assistance
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