HDFC Bank — unauthorised deduction from my credit card - no action has taken

Address: Bangalore, Karnataka, 562106

Dear hdfc/ one assist,

This is regarding to the request for the cancellation & refund the amount of inr 1299/- towards one assist mfee debited on 13/sep/2017. I have reached one assist & hdfc customer care services both multiple times via phone & emails and till now it has not been resolved.

How can you people debit my account without my knowledge and moreover without my consent. And, now you people have converted it into 3 months emi option with 1.5% interest p. M + gst without my consent. This shows your unethical practice. How can you activate such things and create a relationship number without contacting me despite no requisition from my end to activate.

You do it for yourself and you then intimate us of creation of relationship number and deduct amount from account. It's unnecessary for me to have a one assist relationship, hence kindly resolve the issue and refund the debited amount with emi charges and never repeat it again without my consent.

@ hdfc bank,

What kind of security level you are providing to your customers. Feeling very unsecure to bank with you people. Completely unethical & unprofessional practices.

If you are not resolving this & refund my amount i seriously wish to close my savings + credit card accounts with hdfc and ensure will not have any kind of relationship with hdfc in future too. I will convey the same to all in my network.

Hope i will get back my money asap.

Name : pavithra r
One assist relationship num : 2773052
Email id : pavithra. [protected]@gmail.com
Phone no. : +91 [protected]