[Resolved] HDFC Bank — unauthorised payments ref.no. amazon1258399

[Resolved] HDFC Bank — unauthorised payments ref.no. amazon1258399

S Shree Mali May 5, 2020

Hi, From 04 january 2020 every month there is unauthorised payment against ref. No. Amazon1258399 being deducted from my card no. Xxxx9655 on every 4th/5th of the month without otp. I raised my complaints to amazon no. Of times and given statements for all such payments and called hdfc bank as well but getting no resolution till date. Last night i received message as below: Alert:rs.758.99 spent via credit card xx9655 at amazon1258399 on[protected]:00:37:06 without pin/otp. Not you? Call [protected]. From my card total payment of approx ₹1500 has been deducted. I have even removed my card details from amazon account even then such deductions are being made. I can not rely on amazon and hdfc bank both. Looking for proper resolution to my complaint. Was this information helpful? No (1) Yes (9)
Aug 10, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support May 10, 2020 HDFC Bank Customer Care's response Dear Customer, Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. This will result in a delay in our response to your email. Our Customer Service Executives will respond within a maximum of 12 to 14 working days. -Nadia HDFC Bank Customer Assistance
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Comments

Supriya Dixit

Jun 5, 2020

Hello Sree Mali,

I have faced a similar issue today and earlier. My HDFC credit card was deducted with Rs 70.98 and I received SMS as:
ALERT:Rs.70.96 spent via CREDIT Card xx7575 at AMAZON1258399 on[protected]:07:53:01 without PIN/OTP.Not you?Call [protected].

Have HDFC bank checked on your complaint and reverted?

Best regards,
Supriya

Vamsi00's reply, Mar 24, 2021

If any emi are activated to your Amazon account

Ajesh Mani

Jul 5, 2020

hi
i also recieved same message today. Transaction was of Rs. 199. Is there any solution for this ? HDFC customer care is also not working ..

Sunil0205

Jul 15, 2020

I have been also deducted with rs 999, from my hdfc credit card to amazon1258399.
Looking for the resolution.

Summi Rawat

Oct 31, 2020

ALERT:Rs.169.00 spent via CREDIT Card xx3114 at AMAZON1258399 on[protected]:02:09:19 without PIN/OTP.Not you?Call [protected].

I have received this message today. The transaction was booked without using my other or pin. How did this happen. Dont you have any controls over such kind of transactions? People are complaining about this fraud every then and now, where is the resolution? You want people to publish this on social site?

Vikrant_kale

Nov 5, 2020

I have been also deducted with rs 174.90, from my hdfc credit card to amazon1258399.
Looking for the resolution.

Vasireddy Kiran kumar

Nov 18, 2020

I have been also deducted with 129 from my hdfc bank credit card to Amazon 1258399.Looking for the resolution.

Karen Dias

Nov 21, 2020

I googled the same exact code as I had the same message until I realised I had authorised an audible payment every month for my sister. Check if you or someone in your family has done the same.

Dr. bharat makwana

from Ghumarwin, Himachal Pradesh

Feb 17, 2021

ALERT:Rs.199.00 spent via CREDIT Card xx8782 at AMAZON1258399 on[protected]:22:07:30 without PIN/OTP.Not you?Call .
I have received this message today. The transaction was booked without using my other or pin. How did this happen. Dont you have any controls over such kind of transactions? People are complaining about this fraud every then and now, where is the resolution? You want people to publish this on social site?

[email protected] 's reply, Feb 17, 2021

Call me sir 8617675441

aarif04march

Mar 27, 2021

Hi,

I have received the same message last night stating I have spent 999.0 from my HDFC credit card at amazon1258399 without pin/OTP. I have attached the screenshot of the message please check.

How is this fraud happening, I can see here everyone is having the same complaint and still no permanent resolution.

Please resolve this issue on priority.

Gurdeep Dayal

from Delhi, Delhi

Apr 8, 2021

ALERT:Rs.129.00 spent via CREDIT Card xx2535 at AMAZON1258399 on[protected]:22:26:02 without PIN/OTP.Not you?Call [protected]. i also recived this message

Mukund Mantri

Apr 25, 2021

The same thing is happening with me also for the last 3-4 months 199 Rs each and every time.

Kulkarni Anil

May 2, 2021

ALERT:Rs.169.00 spent via CREDIT Card xx7589 at AMAZON1258399 on[protected]:11:22:22 without PIN/OTP.Not you?Call [protected].
This is the message I have been receiving for more than 6 months even though I have cancelled my Klindle unlimited subscription on Amazon.in. I had initiated communication with Amazon.in & they, in turn confirmed that I do not have any subscription. Screenshot from Amazonin is enclosed. Need an immediate resolution of this naghing issue.