[Resolved] HDFC Bank — unauthorised transaction

Rajneesh sundriyal

from Delhi, Delhi

Nov 17, 2017

Address: 110093

I applied and got a new credit card in hdfc bank. After four days rs.900 debited as (Hegic-crdt shld %26amp; fl cvr-) and after two more days rs. 100 + gst for "emi processing fee smartemi ln 3180377" in my credit card account statement.. My credit card last 4 digit no. 3261. I am not interested in this type of policy or coverage. I did not option for any of the credit shield policies or health or life insurance in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner. So pls immediate refund the policy rs.900 & emi fees of rs. 100 + any taxes which were charged to my credit card. Please cancel all the policies and smart emis permanently as i don't want to buy any as of now.

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Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

HDFC Bank Customer Care's response Dear Customer,
We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].
-Manoj
HDFC Bank Customer Assistance

Nov 20, 2017

Updated by Rajneesh sundriyal You has not solve the problem till now.