[Resolved] HDFC Bank — unauthorized charge levied on credit card

brijesh kumar kushwaha chunar

from Noida, Uttar Pradesh

Aug 31, 2017

Address: 110096

Website: www.consumercomplaints.in

I have credit card of hdfc bank, which i used from past 3years, before 2 days i was satisfied with the service of hdfc bank but now the credit card department of this hdfc bank is trying to pull the money by cheating customers (Levying money) on their card.

So here i want to registered my complaint, that i submitted my bill amount before the due date, and then also company levied a late payment charge on my card, and when i request for reversal of late payment charge the did it and reversed to me but deduct rs72 from my card as a tax on late fee.

Here i want to know the service which was reversed to me, then why the deduction of tax was implementd on my card. Please check this, i am providing my detail below:-

Name brijesh kumar
Credit card no. [protected]
Mob no. [protected]

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Oct 5, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

HDFC Bank Customer Care's response Dear Customer,

As per the current Finance Bill, all fees and transaction charges, levied in your card account, will attract a rate of GST @ 18%. In terms of these guidelines provided by the Finance Bill, the Bank will be levying the GST accordingly. We would like to clarify that, effective July 01, 2017 service tax rate of 15% is replaced by Goods & Service Tax (GST) at 18% and thereby like to confirm that GST component once charged will not be liable for any reversal. GST is government initiated item and a government guideline on taxes, as a bank we are abiding by it. Hence, we regret our inability to reverse the same.

-Anay
HDFC Bank Customer Assistance