[Resolved] HDFC Bank — Unauthorized charges

Sai shyam

from Hyderabad, Telangana

Jun 7, 2017

Address: Mumbai City, Maharashtra, Na

Website: Na

My credit card is using without my authorization somewhere i have lost 22000 so far in two separate days one is on 18/05/2017 and the other on 04/06/2017 also filed chargebacks blocking my card. Ref no's which i got from phone banker [protected], [protected] as they confirming me that charges were being placed by me. My questions here is it is showing as paytm merchant in unbilled transactions from which device it got placed, which ip they used even check with my telephone authorities for otp did i actually receive my otp for all those transactions because all these are happening without otp consent, even paytm is helpless on this ref : 29207568

Regards,
Sai shyam g
[protected]@gmail.com
[protected]

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Jul 9, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2017

HDFC Bank Customer Care's response Dear Customer,
We have taken note of your comments expressed with regard to the transaction on your credit card. In view of the same we had requested for Customer dispute form iorder to take it up for suitable review. We request you to download the Cardholder Dispute form from the following link http://www.hdfcbank.com/personal/form_centers/form_centers, and fill in the same by providing us with the details of the transactions (transaction date, transaction amount and merchant name) that you are not in agreement with and also duly signed as per the signature in our records to enable us do the needful. Kindly send the completed form to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is 6109787.

-Anay
HDFC Bank Assistance

Jun 11, 2017

Updated by Sai shyam No i didn't any resolution so far on this they are still asking me to submit documents for the transactions which got disputed I am ready to do so.It is on hold for now.I gave a written compliant to the station house officer, cyber crime cell, cyberabad.They asked me to wait till Monday.

Jun 18, 2017

Updated by Sai shyam Cyber crime did their best part in resolving case they investigated and made the culprit to pay total amount which had taken from me without authorization.Thank you cyber crime and Hdfc.