[Resolved]  HDFC Bank — unauthorized credit card charges and unethical behaviour etc

Address: 147001

I had obtained life insurance plan for two year from hdfc ergo life gen. Insurance ltd to my self own and spouse with single premium of rs.13743/-from my credit card recovered by the insurance co. 1 years back (Since from 02.06.2016) and hdfc insurance co. To allow me to this amount should be refunded to hdfc credit card bank in equally 24 emi of rs.655/-per month without any extra charges. This time i have deposited the all amount in advance to bank with cash deposit two times 900 and 5 times cheque of rs.2620/- for four months as advance payment have been deposited. And nothing due against me now. Since then i have dropped 10 letters cum emails send to the hdfc to update and clear my account for the credit card account in their records. Even after repeatedly dropping the filled forms and letters/emails, the bank is unable to do it. I got frustrated at this and called the customer care (Contacted them countless no. Of times and all they say is that my relationship manager will call me which never happens. She is somehow always on leave. After 6 to 7 calls to customer care, someone calls up and says my relationship manager is on leave and they are calling on behalf of her; but...