[Resolved] HDFC Bank — unauthorized credit card charges

Rajesh k.j

from Chennai, Tamil Nadu

Feb 22, 2018

Address: 600077

HDFC credit card was blocked before even creating my password.
Insurance charged of Rs.800/- without my knowledge.
Called customer care and also meet them in HDFC bank many times, they told they will withdraw the charges within 10 working days. but nothing happened they kept on adding late charges for this Rs.800/- insurance and now they have even shown it in CIBIL has suit filed and writ off.
i had not even used the card for once.
No representative is coming to take and solve our grievances but plenty are coming to office and home to get the account open. after opening there is no customer care. we need to follow the bank even though no proper response and fail promises to put the phone call down.
kindly withdraw the insurance and late payment charges and allow me to use the credit card by creating password.

HDFC credit card details
Name : RAJESH J
HDFC CREDITCARD NUMBER :[protected]
SNAPDEAL VISA PLATINUM CARD.
MOBILE NO: [protected]

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Mar 31, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Feb 27, 2018

Updated by Rajesh k.j Still no response received for this. Waiting for positive reply from HDFC .

Verified Support

Feb 27, 2018

HDFC Bank Customer Care's response Dear Customer,

we have reviewed your comments expressed and request you to write to us on your queries from your registered email id to [protected]@hdfcbank.com to enable us to assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail. We'll sort this out for you.

-Bejoy
HDFC Bank Customer Assistance