On 3th of September, 2020 I received a SMS from my HDFC bank saying that a payment of INR 10184.44 is due on[protected] on my Credit Card number x4084. Make payment before your due date to avoid paying extra.
I tried to contact the Customer service repeatedly but I was never connected to any representative.
I called a bank employee who advised me to block my card to prevent automatic charges.
On 4th of September I met with the Assistant Manager of my bank who checked all my statements and couldn't find any fault. She then contacted someone related to Credit Cards. I was informed that I was charged for some service called 'One Assist' which I had never heard o[censored]ntil today.
They couldn't provide me any details of this 'One Assist' service, what it was, why and when it was activated.
They advised me to pay the dues and prevent any legal notice as the only solution.
I payed the dues and closed my Credit Card.
I did not give my consent to this service and I was unaware of its activation.
While using NetBanking online approximately 15 days ago I discovered that a new Credit card is active. On contacting the branch they told me to wait for its arrival. I have not received this card thorough mail yet.
I did not apply for a new card. The branch told me that it is showing issued to me. I called them on 23rd of September, 29th of September and 1st October about the card's arrival which had still not arrived and the unbilled amount was zero.
On 2nd October when I opened my NetBanking I discovered that the unbilled amount was INR 11661.03 suddenly. I checked my e-mails and SMSs but there is no message regarding this.
This new unknown card shows pending debt for some transactions.
I request a full refund for the fraudulent service charges that had occurred to me and the recurring unknown and unauthorized charges be stopped.
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