[Resolved] HDFC Bank — unauthorized credit card charges (without using single time)

prina.vivek

from Mumbai, Maharashtra

Oct 26, 2017

Address: Bharuch, Gujarat, 392002

Dear sir,

One of your representative had given me a credit card with assurance that it is not chargeable (Means life time free).

Life time free means no charge at all. Now i got msg that my account will be debited for rs 590 towards payment of hdfc
Bank credit card.

Ending 6776 on 07/10/2017. You cheated on me. First of all i am not gonna pay this kind of charge. Your representative making customer to saying lies and cheated with them. They never any kind of help to their customer.

Please give me cash back to my a/c.

My account no:[protected]

My credit card no: [protected]

Your customer

Vivek shah

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Nov 28, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1.Name as mentioned in the card account, 2.Last four digit of your credit card (xxxx xxxx xxxx 1234), 3.Contact number as updated in the card account and latest contact number. 4.Email address as updated in the card account. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Anay
HDFC Bank Customer Assistance