[Resolved] HDFC Bank — Unauthorized deactivation of one assist services

kalpana busipalli

Jun 16, 2017

Address: Rangareddy, Andhra Pradesh, 500084

Website: ONE ASSIST

I have just opted for a hdfc credit card and without any activation or opting for the one assist services, a fee of 1299 was deducted from my credit card ending 6455 on 30/5/2017 and 2/6/17 received a message saying the amount will be deducted in 3 emi with 1.5% roi.. So i would like to deactivate the services as i am in no need of it.. Membership id 2158207.

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Aug 9, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 19, 2017

Dear Kalpana,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2083482.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist