HDFC Bank — Unauthorized debit card transactions

vidushiagarwal2310

from Kolkata, West Bengal

Apr 29, 2016

Address: Kolkata, West Bengal, 700064

Website: www.consumercomplaints.in

I got a call saying that my debit card had not been used for a long time, and it was going to be blocked. if i wanted to stop the card from being blocked, i should act immediately and share my card details.
Coincidentally i hadn't actually used my card for a very long time and had recently applied for a new ATM PIN, so i believed the call to be a genuine call. however it was not genuine. Such sensitive information being circulated to an outsider is not at all acceptable. The caller made a lot of forge transactions and debited upto 50, 000 from my HDFC bank account. THe HDFC employees could have been involved in the forgery, as important information was known by the fake caller who calimed to be from HDFC bank itself.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 30, 2016

Verified Support

Dear Customer,

I request you to share your account/customer Id, caller complete details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better .

-Bejoy
HDFC Bank Customer Assistance