[Resolved] HDFC Bank — unauthorized illegal credit card transaction complaint.

chithrabeep

from chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hi,

I have noticed that my credit card has been used for unauthorized, illegal transaction on 08/09/2019 for withdrawing cash of RS. 20000. I have attached the screenshot of the SMS I have received and I have also raised a complaint with phone banking for the same and the complaint reference no. Is [protected].

I have also sent them the mail with all the details, including the dispute form provided by their bank to cc.[protected]@hdfcbank.com

But there is no response from HDFC Bank regards this. They are not giving any proper guidance to resolve this.

I request you to look into the case and let me know the status of the same asap.

+1 photos

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Oct 12, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Zubin
HDFC Bank Customer Assistance