HDFC Bank — unethical behaviour

Address: Mumbai City, Maharashtra, 400055

I was having a credit card in 2006 and the account was settled in rs-20600 and the representative asked me to pay the amount in installments and i did, but at last installment the collection agent asked me to pay only rs 600 instead of rs 3000 i had given to him but he denied saying (Sir aapka sirf 600 lene ko bola hai) then i had spoken to his seniors and he told me that system is showing only rs600 pending then also i doubt and asked him to wright the same on the payment slip. And after that no one had asked me for any payments and suddenly in 2010 vinay kamble had called me asking the payment of rs43000+ and i was shocked to hear that still my account had not been closed, then i explained him the entire matter and he asked me to send the soft copies of all the payment slip's and statement and i did, after that no one had asked for the payment, and suddenly in april 2017 rs43000+ funds from my account gone on hold with no intimation. I came to know after 3days when i received weekly sms notification of available balance from bank, i called customer care but they were help less to help as they were not getting my cc details in system then i went to my home branch and they had clarified the issue, since then i am writing mails to grievance and they are replying with their standard format that they will not refund nor investigate the case as the funds had been settled in cc account. Then i had escalated to their nodal and again same reply then i had escalated to the ombudsman but no reply since last 25 days.

Requesting this forum to help me,,,
# i am not a will full defaulter as if i wanted to default then i had not been paid the entire amount why i will not pay only rs2600 and become a defaulter for a small amount?
# if the issue was so big then why vijay kamle had not replied to my mail sent with soft copies?
# after a decade bank had force fully taken my funds as i am having savings account in the bank since 2009.
# complain reference no - [protected].
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