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HDFC Bank — unfair charges

My name is harinder pal. I have loan in hdfc bank.. emi of 9407 .. during this moritiorioum.. this month i am unable to pay emi.. but my balance is available in account.. today i got debited 8708 rs loan manual hold charges.. what type of charges are there.. i want my refund back to my account bcz i have to pay my emi
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    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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