[Resolved] HDFC Bank — unnecessary charges on credit card after paying total outstanding amount

zulfi76

from Nagar, Rajasthan

Feb 27, 2018

Address: 411048

My hdfc credit card number [protected] was out standing with total amount 53.636.9 which i paid rupees 32000 on 19th feb and on 26th feb rupees 21637+90 total amount paid 53.727.
Which i have received sms on my registered mobile number [protected] to pay before 21st march 2018 and same has been paid.
Now when i called customer care on 26th feb 2018 time 15:15 to inform them to close the card, but instead of giving guidance they are asking me to pay more 1000 for overdue.
Card limit is 52.000 and 1637 is for over limit which i have paid.
Now again unessarary why should i pay more 1000.
I can't afford to pay more other than selling my kideny.

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Apr 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2018

HDFC Bank Customer Care's response Dear Customer,

We observe from our records that your card usage has exceeded the credit limit assigned to your card account and hence over limit fee has been levied. To explain it further, when the total outstanding on your card account (including the balance principle loan amount if any) exceeds your assigned credit limit, an over limit fee of 2.5% of the over limit amount subject to a minimum of Rs. 500.00 plus GST as applicable would get levied. Further, the total amount payable as per February 2018 statement is Rs. 53, 636.91 with payment due date as March 01, 2018. We acknowledge receipt of your payment of Rs. 32, 000.00 on February 20, 2018, and we request you to effect payment towards the remaining outstanding to avoid levy of further charges. Please visit https://www.hdfcbank.com/assets/pdf/cc_common_MITC.pdf for further clarifications.

-Manoj
HDFC Bank Customer Assistance

Feb 28, 2018

Updated by zulfi76 Before replying check my comments.
which i paid rupees 32000 on 19th feb and on 26th feb rupees 21637+90 total amount paid 53.727.
Rather paying again better I kill my self and you can sell my body parts and recover the amount.

Feb 28, 2018

Updated by zulfi76 by when are you going to close my credit card ?

Mar 02, 2018

Updated by zulfi76 Still no response what am I suppose to do if I get unbilled again on 9th March

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Comments

zulfi76

from Nagar, Rajasthan

Feb 28, 2018

Manoj,

Read my comments carefully and then reply.

Which i paid rupees 32000 on 19th feb and on 26th feb rupees 21637+90 total amount paid 53.727.
still how much money do you people eat from common man.
I rather paying again will kill my self and you better take my body parts and sell it.