[Resolved]  HDFC Bank — upgrading my atm card without my permission

Address: Kolkata, West Bengal, 700028

I called hdfc bank on nov 4, 2017 as my account was debited twice towards my quarterly lic installment payment. The customer rep reporting to ravi. [protected]@hdfcbank.com spoke to me. She was pitching for card up gradation. I clearly mentioned to her that i want her to address my concern related to wrong debit of lic premium. She even promised a call back to me @ 2:00 p. M on monday nov 6, 2017. I waited for the call hoping my incorrect debit of lic premium will be credited to my account. On november 7, 2017 i again called up hdfc bank i waited on the call for 45 mins before speaking to a rep. I asked him to check the earlier call log so that he knows the issue. To my surprise the executive told that there are no call log found. He can only see a request from my end to upgrade my card. I asked him to cancel the request immediately. He lied to me stating that he had cancelled the up gradation request. He gave me a ticket kolc[protected] regarding my wrong debit towards the lic installment. Today i got a sms from hdfc regarding a new card getting issued to me, i also got the pin no. I have no clue that where is this card and when i am going to get the card. My existing atm card is not getting accepted. I have no cash as my atm card is inactive. Worst part is the new card is linked to my current account and not my savings account.