HDFC Bank — Urgent : did not receive my demand draft from hdfc bank for fraud transaction on my credit card of approx rs 36, 780

Address: Ghaziabad, Uttar Pradesh, 201013

Website: www.hdfcbank.com

I faced a fraud transaction on my hdfc credit card in november, 2015 of rs 36, 780. This was accepted as fraud transaction by hdfc bank and they agreed to return my money as demand draft sometime around 7th april, 2016. Also, i was mentioned that this process usually takes not more than 7 business days to process the dd and dispatch for home address. Earlier i was trying to reach them and everytime they mentioned that system was under partial maintenance and they cannot fetch more information about my request.

Finally today 12th may, 2016, i was able to get information and found that the request was never approved by the risk department of hdfc bank located in chennai. This activity was supposed to be completed 1 month back and even now i hear the same. They have provided a new request number : [protected]

Also, every time i email the hdfc bank support team they respond that there team is working on it and never provided any eta on the process completion.

I am putting this complaint in consumer complaint forum to have an update on how much time exactly will it take to have my money dispatch as demand draft to my home location.