[Resolved] HDFC Bank — urgent incident regarding atm cash withdrawal

navneet.sarswat

from Mumbai, Maharashtra

Nov 16, 2017

Address: 122017

Problem - on 14th november i had tried to withdraw 15000 inr from one of the hdfc atm situated in location - 'palam vihar, gurgaon, haryana' around 7 pm. But i did not received the cash from the atm machine, however my money has been deducted through balance and not rolled back to me even after 10 hours from the incident.

My account no - [protected]

I already raised a concern to customer care immediately yesterday and they assured me to roll back my money within 2-3 days.

Complaint no is - delc[protected]

Can you please do some quick follow up to get my money back into the account asap. As 15000 inr amount is a very big transaction and it's blocked due the technical issue from atm machine side.

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Dec 23, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue with in 3 working days on your register e mail ID. The case is pending with Reference number for your query is[protected].

-Bejoy
HDFC Bank Customer Assistance