[Resolved]  HDFC Bank — very poor response to customer

Address: 560099

Hi my self brunda,

I thought to apply loan in axis bank but hdfc person misguided by telling that loan will be get in hdfc faster compared to axis bank. So i applied first time loan in hdfc. He took 15 days to login my application by asking many documents. I provided all documents which were told by him but after that he is not responding to call and i am unable to know the status of my loan. Now i moved to other bank.

I lost my precious 15 days with hdfc by believing the bank. Now also i don't know the status of my loan. If hdfc not sanctioned loan also fine but proper response should be given to customer.

I lost my trust in hdfc and decided to changa my salary account from hdfc to other trust able bank.

Person details,

Sharath from hdfc bank, bangalore
Mob. Number:+91-[protected]
Loan reference number:50277037
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Sep 25, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2017
HDFC Bank Customer Care's response
Dear Customer,

Regret the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with your loan application details and registered contact dtls. Please mention Ref ID- TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance
 
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