[Resolved] HDFC Bank — void sale : refund amount is not credited yet

Soumik2019

from Mumbai, Maharashtra

Address:

Sector 3 , Salt Lake , Kolkata , West Bengal, Kolkata, West Bengal

On 30th Sep, 2019 I brought some food items from "Day in and Day out" shop, Banshdroni. But there I was charged at a wrong amount of Rs. 1008 but when the mistake was caught, the marchant generated a void sale of same amount and gave it to me. Now 3 days have been passed still the same amount is not credited into my account. I am an account holder of HDFC bank.

Please look into the matter.

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Nov 12, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at HDFC Bank Support to vide Reference Number[protected] and they had addressed your concern through E-Mail dated October 04, 2019 03:52 PM.

If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation.

-Nadia
HDFC Bank Customer Assistance

Verified Support

Oct 07, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that the disputed transaction is already reversed to your account on October 03, 2019. We have also informed about the same via email vide email Interaction ID:[protected] on October 04, 2019.

-Nadia
HDFC Bank Customer Assistance