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HDFC Bank — Void sale refund not received

I have done a wrong transaction of 15600/- on 2nd December 2020 at 7:00 pm and shop keeper had reverted same transaction with a void sale. It is now more than 5 days i have still not received my amount back.

I have initiated mail with bank and even after multiple follow ups I have not received any reply from their side.

Please look into this matter.
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