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HDFC Bank — Welcome kit not received

I opened my account on 6th of this month and its been 20 days i haven't got anything from hdfc..i was supposed to get my welcoming kit in 10 days max..i tried calling the customer care of hdfc as well but it is of no use..no tracking number nothing..please help me with this or else i have to close my account with this useless bank..
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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