HDFC Bank — Welcome kit not received even after 23 days of account opening

Address: Pune

I have opened hdfc online salary account on 18 August 2020. And kyc is done by visiting akurdi branch. Till date I don't received any welcome kit. After I visited branch for this issue they told me if you not received kit then apply for check book then might be i will receive the kit. The check book is delivered within five days. But I don't receive welcome kit. Then I visited bank once again this time they told me to fill form for net banking and debit card. I also done that but still I don't received welcome kit and still net banking not working. When I logged in my net banking and try to fund transfer it shows me you are not registered for third party transfer register now. When I tried to register it shows no debit card attached to this account. After visiting three four times a bank my problem still not resolved. So then I call customer care and talked to executive she checked the staus and said your welcome kit still not despatched so she can't raise complaint against welcome kit issue. But after my request she raised complaint against my issue and said you will receive feedback in 48 hours. I asked her for complaint number she give the number. But when I try to access my complaint status from hdfc Web I get unable to track your complaint number. The complaint number is valid as I have recorded call and I cross checked multiple times . So what to do now? Help me please
My ac number [protected]
Id[protected]