HDFC Bank — Welcome kit not received more than 3 weeks

Address: Koramangla 6th block

Hi,

I have tried sending mail to the customer support. Haven't received the hdfc welcome kit yet. It's mire than 3weeks. Everytime the bank executive says, you'll receive it asap. 24th July is the atm OTP activation last date. I am so worried. Don't know what are the people upto. And y they would take so much of time. Have never experienced anything like this ever before.