[Resolved] HDFC Bank — worst customer service

[Resolved] HDFC Bank — worst customer service

M Mahesh_Chowdary from Baindur, Karnataka Nov 17, 2017

I tried contacting the customer service executive through phone banking. Everybtime they will make me wait at least 10-15mins then the call gets connected. After waiting all this time the call gets muted at stays like that forever untill or unless i disconnect the call. Its a complete waste of time and the balance will not get ipdated online ontime, it shows wrong credit card due amount even after paying the due. It wont get updated. Worst phone banking service. Worst net banking service. Was this information helpful? No (0) Yes (0)
Nov 18, 2017 Complaint marked as Resolved I called again they responded promptly without much delay. HDFC Bank customer support has been notified about the posted complaint. Verified Support Nov 18, 2017 HDFC Bank Customer Care's response Dear Customer, we infer that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1.Name as mentioned in the card account, 2.Last four digit of your credit card (xxxx xxxx xxxx 1234), 3.Contact number as updated in the card account and latest contact number. 4.Email address as updated in the card account. You may write to us at: [protected]@hdfcbank.com and we shall assist you. -Manoj HDFC Bank Customer Assistance
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