[Resolved] HDFC Bank — worst experience and worst service hdfc personal loan

khalid.kazi26

from Bengaluru, Karnataka

Nov 20, 2017

Address: Thane, Maharashtra, 400615

Website: HDFCBANK

I am customer of hdfc since more than 10 years and following are my details.

Customer id: 38529142
Account: [protected]
Name : khalid kazi

I had applied for a personal loan around 3 days back and provided all the required documents. However it looks my loan application has not been initiated yet since i haven't received any sms which we normally get as an update.

Also when trying to contact with loa processing officer, there seem to ignore the calls and not picking up after seeing the number.

I smell something fishy and wanted to make sure that my documents are not misused.

Also if the delay is deliberate, i am sorry to say that the service has deteriorated over a period and this is my worst experience with any private bank executives.

The details of executive processing my loan :

Name : archana kokate
Number: [protected]

Uap number on my form: 8889761

Request you to look into this and let me know the true status so that i can process my loan through some other bank.

Also i regret to say that i may not be able recommend hdfc to anyone after this experience and also temper to change my salary account from hdfc to icici.

Please return my documents in case loan cannot be processed so that it cannot be misused.

Regards,
Khalid kazi
([protected])

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Dec 23, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We have received your mail vide Ref ID:[protected] and will revert to you in 3 working days.

-Manoj
HDFC Bank Customer Assistance

Nov 21, 2017

Updated by khalid.kazi26 Manoj

Thanks for the reply.

I received call from the executive in morning that the loan will be disbursed today. Apparently the same executive gives a call in evening and tries to bluff regarding verification was not done since security did not provide any info.

The verification person was having complete address and could have made an entry in register at security desk and he would have allowed. I checked with security as well, nobody came.
Also she was saying verification executive was not allowed in office; he was having my mobile number so could have call me. or if he wanted to verify he could have called on office landline.

Also my salary account is with hdfc and it has monthly salary credit from my current company. It is a common sense that nobody will credit salary unless I he/she is an employee.

If the bank executives themselves are not honest and try to bluff I am sorry to this whole episode of loan processing had shattered the trust on bank which was built over period and when I shared the incident to my colleagues as well even they would think many time before engaging in such transactions with HDFC atleast.

When tried to call, nobody picks up (may be my number is saved).
Pathetic service and even worse customer orientation.

Please help to get back my documents since I have made my mind to take the loan from some other institution.