[Resolved]  HDFC Bank — wrong amount charged for lounge access on credit card

Address: Bangalore, Karnataka, 560047

Hello,

My name is amit agarwal, my contact number is [protected] and my email id is [protected]@gmail.com and i am a credit card holder of hdfc bank, i am holding regalia first credit card ([protected]) on which i got a priority pass, at the time of issuance of this card i was informed that you have an airport lounge access offer on this priority pass and you will not be charged any fees on this for any domestic and international travel. Accordingly i used this priority pass in chennai on 17th june 2017. At that time i was not charged anything but in the current month i can see amounts of rs 3523 and rs 634 has been charged to me for using the priority pass. When i called the customer care they informed me that now the bank has make the domestic access chargeable but i didn't get any communication from bank side before 17th june 2017 and not even after that. So why should i pay this charges. I have called so many times to bank but every time i got a response that our senior will call you back in 24 hours but i didn't get any call, i mailed them so many times but not a proper response for mail also, after receiving mail they always reply after 2-3 days that too mentioning that you have to pay this charge without any explanation. My due date is about to come and it will impact my cibil if i will not pay this. Please do something for me.

Thanks and regards,
Amit agarwal
[protected]