[Resolved] HDFC Bank — wrong charges debited

Rushabh jain

from Dhamtari, Chhattisgarh

Sep 19, 2017

Address: 360001

Hdfc credit card no. [protected] and [protected]

The charges of rs. 1754.73 debited on 04.09.2017 pertaining to pp lounge fees 31052017 bom are wrongly debited and included in the statement. We have not used airport lounge on that day. Pl. Arrange to reverse the charges under advise to us. We have requested to toll free numbers so many times but the charges are yet not reversed. Pl. Look into the matter.

Rushabh jain and kosha jain

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Oct 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 19, 2017

Updated by Rushabh jain The complaint is yet to resolved.

Verified Support

Sep 19, 2017

HDFC Bank Customer Care's response Hi Rushabh,

We wish to inform that All Domestic Lounge visits using priority pass will be charged at US $27 + GST as applicable w.e.f. 25th May 2017. Charges will be billed to your Credit Card statement within 90 days of Lounge visit. Any lounge visits out of priority pass network will be chargeable as per the discretion of the respective lounges. We observe that Rs 1, 754.73 has been leived on your card account for visiting the lounge at Mumbai Airport on 31/05/2017. Please use the below link to know the features of the credit card.
https://www.hdfcbank.com/personal/credit_card/regalia-card?id=gts8miq2&path=regalia-card.

-Abigail
HDFC Bank Customer Assistant