[Resolved] HDFC Bank — wrong commitment, insufficient information about offers, delay in replying

Harshal D

from Mumbai, Maharashtra

Oct 3, 2017

Address: Mumbai City, Maharashtra

In hdfc bank's perks app it's shown 75rs. Movie ticket discount on every transaction from debit card on buying from ticketnew.
But i didn't got the same.
I called cx care, they said that's different dpmt, please mail them, i mailed them, and attached screenshot of the offer shown in the banks app.
They are doing delays, banks customer support team is only asking more days for a small things.

They are not giving what they are showing in there apps.

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Nov 6, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

HDFC Bank Customer Care's response Dear Customer,

I'll ensure this is taken up promptly. Please share your Account No.Transaction details & Registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help me track your e-mail. -Manoj

Verified Support

Oct 05, 2017

HDFC Bank Customer Care's response :Dear Customer,

HDFC Bank Customer AssistancePlease write to [protected]@hdfcbank.com and confirm the date and amount of the transaction that you are referring to.

-Bejoy

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Comments

Thamaraimathi

from Kayankulam, Kerala

Oct 4, 2017

Bank Account Number: [protected] I ll transfer amount via hdfc app bhim, but my account debited but beneficiary not credited. Please clear above issue

Rohit Langer

from Sirsa, Haryana

Oct 4, 2017

Despite being alot of times after getting not my consent you are activating my service and withdrawing money from my card so plz refund my money in my card or this tym i will go to consumer court

Rahul Guptau

from Indore, Madhya Pradesh

Oct 4, 2017

Rs.10000.00 was withdrawn using your HDFC Bank Card ending 3461 on[protected]:17:14:43 at NEAR BUS STAND. Avl bal: Rs.23315.60

This transaction is failure due to Network