[Resolved] HDFC Bank — wrong information given to customer on hdfc credit card

[Resolved] HDFC Bank — wrong information given to customer on hdfc credit card

L lPradeepnaidu from Bengaluru, Karnataka Feb 28, 2018

The hdfc relationship manager "manjunath" has said to take the credit card even after i said i dont need a credit card, he said it is lifetime free card no need to pay any annual charges so just keep it and if required you can use it. So i have believed his words and taken the credit card and after one month now he is saying i need to pay annual fee so i asked him to close my card and he said i need to clear all the outstanding amount so in 15 days i made the payment for the total outstanding balance and now they are saying i need to send an application for closure to chennai office i dont understand why should i send these kind of letters i was the reletionship manager who gave me the wrong information and i made full payment now i want the crad to be closed please help me on this. I have got the card in dec-2017 and i got to know regarding the annual fee in jan-2018 and i am closing in feb-2018. Thanks [protected]@yahoo.com Was this information helpful? No (0) Yes (0)
Apr 3, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Feb 28, 2018 HDFC Bank Customer Care's response Dear Customer, For security reasons, we would be unable to process card closure request received through e-mail / Post. We request you to forward us a duly signed letter seeking closure of credit card to the following address to enable us to do the needful. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041. Also, we request you to clear the dues which pertain to the purchases incurred in the card account to enable us to assist you further. We do not observe that Membership fee has been billed to your card account till date. -Anay HDFC Bank Customer Assistance
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