[Resolved] HDFC Bank — wrongful deduction on failed atm transaction.

Srikanth BM

Jan 26, 2020

Address: 560045

Complaint #2080685

During atm withdrawal using sbi atm money was deducted fro my account but was not dispensed. I use another atm to withdraw money. To report this when i called the customer care i was told that as per the system the amount was dispensed but the atm did not dispense the money. Then i had to use another atm. I can provide more details if needed.

I am not sure if the confusion is between these two transactions. On the same day there were two deductions from my account but money was dispensed only once.

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Mar 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 27, 2020

Updated by Srikanth BM The reference number for each transaction are different. First one was a failed transaction second one dispensed money. Both at different ATMs.

Verified Support

Jan 28, 2020

HDFC Bank Customer Care's response Dear Customer,

We take this opportunity to update you on your complaint regarding the transaction in the account. In this case, the acquiring bank has provided us with a representment claim (that is proof of transaction)stating that the transaction was successful. Please feel free to write to us using below URL further assistance https://cutt.ly/QrR3ECh Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance