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HDFC Fastag — Fastag complaint is not resolved for 1 month

My hdfc fastag account is locked since 1 month the issue is not resolved till now. I kept on calling customer care and had been providing all the documents they wanted. Nowadays the customer care number itself is not working most of the time. Pathetic service from hdfc.
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Somehow I was able to connect to customer care. They promised a callback from back end team by morning today. Not yet received. Customer care is also not reachable. I was planning to travel tomorrow. Not sure how to deal with this kind of irresponsible guys.
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