[Resolved] HDFC Securities — Client ID disabled due to KYC

[Resolved] HDFC Securities — Client ID disabled due to KYC

A Alladiv Aug 26, 2021 Mar 11, 2023 This thread was updated on Mar 11, 2023

My Trading account has been disabled due to KYC update. I walked in to the HDFC Securities branch at Alwarpet, Chennai - 18 to submit my KYC forms. Its been more than 10 days and the account is still in the disabled mode. So much for a firm that they do NOT give any acknowledgement of receiving KYC forms and supporting documents and customer service (if they ever know the meaning) has no clue. Obviously its in a loop 1. No one (at least the local branch or customer service) knows the process. 2. No acknowledgement of receiving KYC documents 3. No tracking process 4. No timelines as to when the problem will be resolved its on an infinite loop of no clue, start over again and no credence to clients time and effort lost If there were rating less than 1 star, i would have rated them Negative 5 i would look for other trading companies to work with. never to work with HDFC Was this information helpful? No (0) Yes (15)
Dec 3, 2021 Complaint marked as Resolved HDFC Securities customer support has been notified about the posted complaint. Verified Support Nov 02, 2021 HDFC Securities Customer Care's response We regret the inconvenience caused to you. Please provide us with your trading account number/bank customer id / Demat account number for further assistance. Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
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HDFC sec

Aug 27, 2021

Dear Alladiv,

We understand your concern and deeply regret the inconvenience. To assist you further, please write your concern at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number or call our customer care number at 39019400 / 49360469

Regards
HDFC securities

sej123

Mar 11, 2023

I have a HDFC Demat account but my login id hhas been disabled even after submission of all the KYC documents.
Please enable my account so that I can access my account and sell off my shares and move to a better demat provider!!!
Sejal