| Address: Vellore, Tamil Nadu, 632004 | | Website: www.hebrontransport.com |
We booked three tickets to travel from vellore to chennai in hebron transports. We booked our tickets through redbus.In. The ticket number is tj6c93523495. It showed 645pm reporting time and 7pm is the departure time. But the bus incharge for the bus we got to travel called us at 6 30 pm and asked us where we are we said we are about to reach in 15 mins. He said the bus is leaving you catch the other bus which will be coming at 8pm. He abruptly cutted the call and he dint pick the call once again. When we reached the hebron transport office in vellore byepass, vellore at 650pm the person who is sitting there wasnt able to answer us. Its okay because he cant have an answer when his co staffs aren't proper but we had to show our problem to some one so we informed him. The bus we are to travel is scania bus which costed rs. 920. The bus which is going to come at 8 pm is an volvo bus which costed rs 570. We went and asked for refund procedure to the person in charge over there. He asked us to cancel the ticket and book three tickets for the bus coming at 8pm. We werent able to cancel as the scheduled time of the bus has crossed. We informed them they dint have an answer. Some random guy who was also incharge of that office used abusive words to us as we were asking refund of money. And later when we asked whether he used to towrds us his answer was no. Finally he asked appologies for the act. I kindly request to give an appropriate warning to the person who dint wait for the passengers atleast till 7pm and to get us the refund of money for the bus and the time we wasted over there. And appropriate warning to the guy who spoke abusive words to us. Kindly resolve the problem and the main idea of this complaint is that it shouldnt happen again. Was this information helpful? | 
WORST transport service.