Hexaware Technologies — Delaying PF withdrawal

Hexaware Technologies has a private PF trust. After leaving the organization, I have been following up with concerned department for withdrawal of my PF since couple of months now but there is no proper response from the team even after providing all required documents. No one responds to emails, submitted ticket through their alumni portal but the ticket was straight away closed with a comment that my PF has been transferred to my current employer 5 years back, which does not make any sense. submitted another ticket and they have been adding comments every week that my request is in process and will be taken care in 5-7 working days.