Hi Reach Broadband — internet issue and customer care executive complaint

adarsh_sh131

from Mumbai, Maharashtra

Sep 16, 2019

Address: Opp. Panama godowns, Vanasthaliupuram, Rangareddy, Andhra Pradesh, 500070

User ID: adarsh_sh131

From past 1 month I'm frequently having issues with internet connection. I had tocall customer service multiple times and the technical doesn't even turn up or call. The customer care executive lady is so rude that she dont even listen to me and keep on repeating the same thing that wait for 1 hour, wait for 1 hour..like a recorder she keeps repeating and then disconnects the call. This is how the customer care executive behaves with the customer. First of all replace ur customer care executives. If they do not know to speak hindi or english they simply disconnect the call..dont even listen to customer problem and speck very rudely as if they are doing some favor to us sitting over there.

The main purpose for me to take the internet connection is for office work. This has been interrupting my office work

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Hi Reach Broadband customer support has been notified about the posted complaint.

Sep 17, 2019

Updated by adarsh_sh131 After multiple calls i got the technician number.. He said he is sending the guy.. Then waited for 1 hiur.. Called again and was told that he is near to my place and will come shortly.. Waited for another hour.. Called and then i was told that there is some wiring issue in that area and it will be resolved today... NOT YET RESOLVED... The customer care executives are worst people..dont even care what we are talking and just disconnects the calls while we are talking... Why the hell am I continuing with this connection. The hell with this connection and service.. No more patience to handle this. Everytime its affecting my work.. Better I go with other Internet provider..

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Comments

Ravi Subba

from Mumbai, Maharashtra

Oct 30, 2019

Facing problem regularly and daily for internet connection so plz I want to quit my connection.Inspite of complaint for same issue many tyms iam facing same problems so I want to quit my connection and I want total refund.