Hi Reach Broadband — Slow internet connection

Address: Karimnagar, Andhra Pradesh, 505001

I have been using this internet service from the past 1 year with 5mbps speed at 600/month.on june 13 2016 attracted by there 10mbps plan at same cost with vat as extra i opted to that plan and paid for 3months from the day 1 after choosing 10mbps i am not getting the same speed they promised instead i am getting inbetween 1to 5mbps during day time and in the early mornigs and at midnights iam getting 10mbps .i started calling them but they keep saying that we have problem from backend we will resolve it soon and promising me it will happen in 2 days and again when i call they extend it by another 2 days it has been 10 days they are least bothered about customer. As they said if they have promblem from there provider how am i getting 10mbps in the nights and early morning but during the day time the speed falls drastically. Please take action on them.