[Resolved]  Hitachi Ac Break Down — hitachi cheating customer

Dear Customer (prawingps),

We deeply regret the inconvenience you had. We have notified this to our concerned team and one of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Dear Customer (prawingps),

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

Dear Hitachi,

The problem not at all resolved. I am continuously raising complaints.

You have rectified cooling issue with so much of delay. But, have placed another issue which is machine noise.

From last 1 month, i am continuously following up on this issue. You are visiting and not solving the issue.

So much of my personal time is killing. If you rectify also, i am not having confident on machine working. warranty will be finished. Then you will do charge customer for next repairs.

Why you are not replacing the Indoor Unit. Hardly, I have used it only 2 months. From 4th month onwords, the AC is not at all functioning properly and i am continuously raising complaints. Till now no proper resolution found.

I have

Dear Customer (prawingps),

We are re-escalating your concern to our team. Please allow us some time to get back to you.

Regards,
Team Hitachi

Hitachi responded with the following mail.

i have taken this a year back. from 4th month on words i am facing issues. on continuous follow up about 8 months, they finally taken my AC to their lab (just 2 months back). But, till now my AC got not fixed.

They offered 6 months additional warranty 2 months back. But without solving complete AC issue, what is use of taking warranty. After all issues fixed, then only warranty has a meaning. Now i am not at all confident on AC working instead i asked to replace new Indoor Unit.

Please check the attached reply from Hitachi.