hitesh — Very bad tour

Address: Mumbai City, Maharashtra, 400004

The only reason to share this feedback to safeguard others who are planning to travel through Su-Man Travels, Raghuleela Mall, Kandivali (W), Rakesh & Jaideep.

We had a pathetic experience with Su-Man Travels, Rahuleela Mall, Kandivali (W), Rakesh & Jaideep. We (group of 17 people – 5 families) had done booking through this travel for Nainital, Mussoorie, Corbett, Kausani & Haridwar/ Rishikesh for 10 days i.e. from 15th May 2017 to 24rd May 2017. Booking was carried out 4 months in advance but while approaching them 2 weeks before travelling we came to know that out of 5 places 4 hotels were already changed by them.

We also met 2 different groups at Haridwar & Nainital from Suman & they were also having the same experience. Kitchen provided by them was also OK. We had tour manager with us only for 8 days out of 10 & same for kitchen too even though it was said to us that it will be there for 10 days. In fact on last day they were unable to arrange for food & hence we have arranged on our own. Sight-seen are also not provided by tour we get our own money to seen the sight seen. Tour management says tempo travel are not going to such places so you can go to own.

Given a choice I recommend choosing other travel agent on the following facts:

• Rakesh & Jaideep are cheater;
• While taking a booking they have a sweet tongue & real taste you will come to know once you paid full money;
• Can never trust them as not accepting the things which was given in writing and stamped by them;
• They will say that our expectations were high which was never the case;
• Never keep the promises;
• Display good hotels & other stuffs while taking a booking and then change it without intimation & without any compensation;
• Kitchen was also OK type;
• Very rough in talking once you are out for tour;
• Will leave you in helpless situations during travelling;
• Masters in buck passing i.e. keeps on saying to contact one or other team members of their agency;
• Keeps you in dark till last;
• Hotels provided are of low category except for one place;
• Very bad in management;
• Takes booking without knowing the fact that whether they will able to keep their promises or not

I you want to make your trip memorable then please think twice before making a right choice else it’s your choice to take pain even after knowing the fact. You can check the above details for verifying the fact with Suman Travels too if you trust them.