[Resolved]  Holiday7.in / Holiday7online.com — took extra amount for hotel

This firm had cheated us by promising an adorable stay for our trip to manali last week in a 3 star hotel (For hotel jessica, original name shri om sainath hotel). They charged us extra for providing us a 3 star hotel. But it was just a very ordinary tourist hotel. Infact hotel manager charged us forcily extra thousand rupee for new year party though we were not interested. He said it is mandatory & your trip advisor must tell you about this. He also admitted this is not an 3 star hotel & only charges 2000 per night & we paid 5500 per night. Our trip was for 2 nights so overall this firm has charged 7000rs extra on the name of 3 star hotel. I do have all the reciepts & call recordings done with ms manpreet & his boss. I am filing a case against this firm but before it i am going to publsh it in local newspaper as suggested by my lawyer friend. If some one also want to do complaint this fraud firm please mail me. They ruined all my trip & driver they send along with is was so slow & he made us walk for 3-4kms at both sight seeing coz he saved car parking charges & put it in his pocket. He also took 500rs on the name of the local union of the hill station.
Please don't approach such tour & travels to visit such beautiful place as these firms only make money as they already know same person will never ever come to them again coz of thier ruthless service. They never care for thier customers as they are still tied up resort like flamingo resort which have very poor ratings & feedbacks. So join hands with me to cancel thier license.
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Feb 7, 2018
Complaint marked as Resolved 
Holiday7.in / Holiday7online.com customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2018
Holiday7.in / Holiday7online.com Customer Care's response
Dear sir, As Per your Booking we provide you Hotel Jessica Manali which have 03 star, you Can check out Any Where or we attach some Screenshot for your Information. & Sir your total Package cost 27, 500/- in which we provide you Ac Dzire From Delhi to manali For 02 Nights / 03 Days With All toll tax, parking charges, driver charges, fuel cost inclusive, & 02 Night Accommodation In Hotel. lets come to the point of Dj Party on 31st Dec. so Dear Sir it is mandatory at all Hotels in All over India & All Clients pay On the spot in hotel.

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    Holiday7.in / Holiday7online.com Phone
    +91 11 4163 2088
    Holiday7.in / Holiday7online.com Address
    612-B, Jaina Tower - II, District Center, Janakpuri, New Delhi, Delhi, India - 110058
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