[Resolved]  Homeshop18 — complaint against supply of defective products

AN ORDER FOR PAIR OF FLASKS WAS GIVEN BUT BOTH THE PIECES WERE HAVING DENT.WE PHONED AND TOLD HS18 THAT THE FLASKS ARE HAVING DENTS AND MOREOVER THE 2 COVERS ARE NOT PROVIDED WHICH WAS A PART INCLUDED IN THE ORDER.
WE GOT A MESSAGE ON 12/8/14 THAT PRODUCT BE SENT TO US AND WE WOULD SENT YOU FRESH PRODUCT AND WE WOULD ALSO PAY THE COURIER CHANGES.
THE PRODUCT WAS WAS SENT THROUGH COURIER ON 26/8/2014 AND UPON CONFIRMATION OF RECEIPT ON THEIR PART, WE RECEIVED A REFUND OF RS.80/-INCURRED AS COURIER EXPENSES
AFTER THAT I HAVE CONTACTED THEM MANY A TIMES BUT NEITHER REPLACEMENT HAS BEEN RECEIVED NOR THE PRICE OF PRODUCTS HAVE BEEN PAID
UPON EVERY CALL, THE ANSWER IS WAIT FOR 2-DAYS AS IT IS UNDER PROCESS
MORE THAN 10 WEEKS HAVE PASSED BUT IN VAIN

SAVITA BHANDARI
ORDER NO.[protected]

Hi Savita,

Warm greetings from HomeShop18!

Apologies for the delayed response! Replacement has been initiated against new order number[protected] the same will be delivered on or before 8th Dec'14.

Regards,
Team- Homeshop18