HomeTown — Cot delivered with missing piece

The cot was delivered with a missing piece.This was highlighted by the assembly guy. Since then I have been reaching out to the hometown guys to get the piece delivered and assembled.
Very very poor service from Hometown they have no coordination between their store, vendors, delivery and service people.We as customers need to keep calling and coordinate ourselves. Did not accept this from a brand like hometown after spending soo much money for the cot.