[Resolved]  HomeTown — Modular Kitchen Delivery

Address: New Delhi, Delhi

I had booked a Modular Kitchen (CARCASE - MARINE PLY SILVER SHUTTERS -MDF PVC FOIL) ON 07.07.14. The order was booked in the name of Mr D.K.Dutta Chowdhury .After a long wait, I called up the outlet of Home Town from where I had booked the order but did not get any favourable response.Thereby I visited personally but I was only given dates after dates which never materialised.No accurate information flowed in from your office (Noida). I was then forced to call and ask the authorities to cancel my order.Thereby after 2 days, I received my parcel on 30.10.14. When the installation started, it was found out that 2 whole cabinets were missing.The Site supervisor was not available on the date of the installation due to some personal reasons, hence I had to take off from duty and see through the entire installation as the boys who came for installation knew nothing about the design.They were not even carrying a copy of the design. I again called up and informed your office at Noida about the missing products.After that, till 1:30 pm today there was no information whatsoever from your office as to what has been the action initiated by them . I thereby called up only to hear that there dont even know the actual status at the site. I am surprised that is this the way that a big chain like Home Town functions.There is no after sale support .Once money is received, the client has to chase the order.I dont know how many STD calls I had to make to your OFFICE to get the correct delivery status. I am writing to you with a lots of hope and I request you to look into my problem and provide an immediate solution from your end . Regards Dipanwita [protected]