Address: New Delhi, Delhi |
I had booked a Modular Kitchen (CARCASE - MARINE PLY SILVER SHUTTERS -MDF PVC FOIL) ON 07.07.14.
The order was booked in the name of Mr D.K.Dutta Chowdhury .After a long wait, I called up the outlet of Home Town from where I had booked the order but did not get any favourable response.Thereby I visited personally but I was only given dates after dates which never materialised.No accurate information flowed in from your office (Noida).
I was then forced to call and ask the authorities to cancel my order.Thereby after 2 days, I received my parcel on 30.10.14.
When the installation started, it was found out that 2 whole cabinets were missing.The Site supervisor was not available on the date of the installation due to some personal reasons, hence I had to take off from duty and see through the entire installation as the boys who came for installation knew nothing about the design.They were not even carrying a copy of the design.
I again called up and informed your office at Noida about the missing products.After that, till 1:30 pm today there was no information whatsoever from your office as to what has been the action initiated by them . I thereby called up only to hear that there dont even know the actual status at the site.
I am surprised that is this the way that a big chain like Home Town functions.There is no after sale support .Once money is received, the client has to chase the order.I dont know how many STD calls I had to make to your OFFICE to get the correct delivery status.
I am writing to you with a lots of hope and I request you to look into my problem and provide an immediate solution from your end .
Regards
Dipanwita
[protected]
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Greetings from Future Group. This is Priya. We are extremely sorry for the inconvenience caused. Please be informed that I have escalated this issue to the concerned department. Our team shall do the needful and get back to you at the earliest and have it resolved to your contentment. In case of any further queries, you can write to us at [protected]@futuregroup.in