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Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved]  HomeTown — Non Delivery

Address: Bangalore, Karnataka

I bought a Hydraulic Storage Bed and Spring Mattress on 25th September 2014. They committed to deliver items on 3rd October 2014 and mentioned the same in the Bill they gave me. When I called their customer care they told me it will be delivered on 11th October. I talked to their service and operations head Mr. Raghav, who fooled me by giving false delivery date of 4th October. Guests arrived at my place on 3rd October and they still sleep on floor due to non-delivery. I am ashamed. Please guide me to do something legally that will make them suffer in the same way I am suffering now. Mrinal Sahani - [protected] SO No: [protected] HomeTown, Outer ring road, Varthur Hubli, Bangalore - 560037
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Aug 13, 2020
Complaint marked as Resolved 
 
4 Comments

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Comments

Mr. Suraj Chand, I called you twice and you didn't picked the call. What's your role in resolving my problem, who are you ?

Reply
Hi Ms.Mrinal,
Greetings from Future Group. This is Priya. We are extremely sorry for the inconvenience caused. Please be informed that I have escalated your matter to the concerned department. Our team shall do the needful and get in touch with you soon. I assure you that we will do our best to resolve the matter to your complete satisfaction. Write to us at [protected]@futuregroup.in for any further assistance.

Regards,
Priya
Reply
Hi Priya,

I just spend another night on the floor. It seems everyone in future group is shameless. It is almost 24 hrs and no one contacted me as of now.
Reply
Hi Ms.Mrinal,

Greetings of the day. I trust that our team got in touch with you and has resolved your matter. In case you have any further queries, please let us know.

Regards,
Priya
Reply

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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