Honda 2 Wheelers India — Honda Unicorn

Address: AHMEDABAD

Complaint no.[protected].

Name- Tejas Rameshchandra Shah
Product - Honda Unicorn 160
Date of Purchase - 07.09.2023
Vehicle No. - GJ01XK5526
Location:- Ahmedabad City

History of relationship with Honda -

I have been a loyal customer of Honda Two Wheeler, since 2012. I got attached to Honda products with my first purchase of Honda Hornet (2016 and still under use) and further bought Honda Unicorn 160 CC (2017). I had excellent experience riding both the bikes. Based on the previous experience, I bought a New Honda Unicorn 160 in September 2023. I had bought all three vehicles from a local distributor in Ahmedabad (Innovative Honda). Further, my family members, i.e. my father is also owner of Honda Eterno model. Hence, me and my family are loyal customers of Honda and have a long standing relationship with local distributor "Innovative Honda".

Experience of running Honda Unicorn Bikes:- I have been using Honda Unicorn Model since 2017. I had faced no issues during the entire tenor of 5 years riding the bike. Based on the performance, I purchased the same model (Honda Unicorn 160) again after 5 years. Hence, my complaint on the model is based on actual daily use of the product.

Complaint:-

1. Front Tyre fender getting stuck below engine guard area on braking.

-I had bought the bike with standard accessories from the dealer, which included an engine guard. While riding and on applying brakes, the front fender got stuck under engine guard and the handle got locked while riding. The service team could only identify the issue after -2- services and a period of almost 4 months from date of purchase.
-The first solution was given to my service centre after rousing of suspension, the problem will automatically get resolved, however the service centre was unaware of the actual problem.
-The second solution after getting to know the actual problem was provided to me was a replacement of the engine guard. Removing the old and ordering a new engine guard took 1 week.
-The second solution also failed and the third solution, as custom adjustments in bike and engine guards was made to my new bike to resolve the issue.

It may be noted that during the entire tenor of 4-5 months from the date of purchase of the new vehicle, I had visited the service centre more than 6-7 times and also waited for service related issues for more than 5-6 hours in a single day. Riding on the vehicle with such issues had put me and my family's lives in danger on many occasions.

2. Deficiencies in Services and Inability Service Centre Staff

-I had to visit multiple times at service centre for getting solution and inability of service staff at (Vejalpur Centre of Innovative Honda) had resulted in horrifying experience.
-I had tossed from one staff to another and had to make several calls just to get resolution of bike issues.
-Though the staff was friendly but completely unprofessional.

3. Breakdown of Vehicle on first big rains on 28.06.2024.

-The bike break-down with the engine light on after remaining outside in the rain for just 1-2 hours.
-Visited the Vejalpur Service Centre on 29.06.2024 in the morning at 9.00 am for pick-up and resolving the break-down issue. However, the staff asked to go to another service centre at CG Road, Ahmedabad since they were lacking the instruments to check sensors of engine breakdown issues.
-Further, called up different customer care personals of Innovative Honda over the phone to arrange for pickup and resolution. No single person assistance and calls from multiple persons. The whole process of simple service with the dealer is cumbersome.
-At present, the bike is with the service centre at vejalpur, with no communication of reason for break-down in new vehicle GJ01XK5526.

What I Need?

1. Actual reason for the breakdown of my new Vehicle, to be conveyed through a formal channel and further confirmed from a Mechanical expert.
2. All custom changes made in my New Vehicle GJ01XK5526.
3. In case of any negative / adverse replies for point 1&2 above, then full replacement of my product (Honda Unicorn Bike) or full refund of my purchase price.
4. Apology letter for all the inconvenience.

I hope to receive the earliest resolution of my complaints.

Regards
Loyal Customer of Honda Two Wheelers
Tejas Rameshchandra Shah