| Address: Mumbai City, Maharashtra, 410209 | | Website: honda2wheelersindia.com |
Ref: amc – activa, scheme code no. Sc00002 (Vehicle no: mh46 s8721)
Dear sir,
With reference to the above, i have an amc with your kharghar (Navi mumbai, maharashtra) authorized branch (Bhavna honda) and have the below complaints and very disappointed with your branch services. Each time whenever i had done servicing at kharghar branch the technicians had done minor mistakes which i ignored thinking next time they will give better services.
However, this time it’s major problem they have done. During my recent servicing (June 2016) at your centre, they advised me to change the headlights saying there might be battery problem and as per their instructions i got it changed, but while changing the headlights the surrounding parts were not fixed properly (Wrong screw fixed). The next day i called your centre about the problem and accordingly they said they will get it done.
But, due to time constraint i could not immediately visit the service centre and went after few days. During these few days, while ferrying the activa, the surrounding part (Fairing front set) was damaged and when i went and showed them the problem, to my surprise the branch technician and manager (Mr. Sadanand sheregar), directly blamed me saying that i must have done an accident due to which the part is broken and i need to pay rs.900 for the same as there is no error on their part.
I admit that i delayed in getting back to the service station. However, i would like to highlight that the damage has been caused due to incorrect fixing (Wrong size screw) from the service centre. Enclosing herewith two pictures of the screws with one showing the original size of the screw.
I request you to fix the problem for which i shall be obliged.
Thanking you,
Kirti ghag
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At the time of booking dealer advised that within 20 days i will get my RC copy and other documents. Now almost 5 months has gone but I have not yet received any further documents. Every time when I call dealer he keeps saying next week.
Reason for filling this complain due to non receipt of any further documents. Dealer has not deposited any amount in RTO account till the date of complain although he has received whole amount from me. Request to please take up matter with dealer and provide me all documents and compensation for delay in receipt of documents as 4 month is a significant time, Vehicle is standing ideal, I am facing lots of problem.
Authorized Dealer Such as Bhavna Honda is also silent as 5 months is a significant time. Can Dealer leave the customer after sale.